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May 25th, 2017 | Posted in Blog

What does it take for a long-ago former client to return
to a company?
Workmanship, customer service, convenience – these
qualities persuaded Earl and Diana Hughes of Shallotte to rehire
Markraft Cabinets to design and furnish their waterfront dream house.
The Hugheses, longtime Shallotte residents, used Markraft
during a 2002 remodel of an older home. That decision was
influenced by their son’s experience with Markraft a few years earlier.
Fast-forward to 2015, when Diana and Earl took the plunge to
develop a lot on the Shallotte River.
“It has a view to kill for,” she said about the lot’s unique positioning.
Beyond making the river-facing wall mostly glass to take in that
view, Diana knew what else she wanted. But she also knew she needed
help making it a reality. So, she began checking out local vendors.
“I used Markraft before and looked around to see if I could fi nd
them,” she said.
She quickly discovered Markraft’s newly designed website
and reached out online. It turned out she was the fi rst would-be
customer to make contact through the new site. Within a day,
one of Markraft’s kitchen designers had responded.
At the designer’s urging, Diana and her husband overcame
their reluctance to travel to Wilmington, making several visits
to Markraft’s Design Center.
“The people in the showroom were nice and responsive,” she said.
“And we felt we could put our trust in them.”
When Markraft’s receptionist found out Diana was a Sun Drop
drinker, she had one ready for her on the Hugheses’ next trip.
And during the couple’s fi rst visit, Markraft president Cee Edwards
came in to introduce himself.
“How often does that happen?” she asked.
Diana said Markraft’s design team respected her ideas and offered
experienced-based suggestions for implementation.
“I watch a lot of HGTV,” Diana said with a laugh, adding that she
had a long list of ideas.
She wanted quartz countertops, a large sink and a refrigerator
that wouldn’t protrude past the adjacent cabinets but wouldn’t be
recessed in an alcove, either. “We designed a pantry cabinet to go
beside it,” she said, where the refrigerator and cabinet doors are fl ush.
The kitchen appliances are stainless steel – another item from
her wish list.
On one side of the expansive kitchen, Diana wanted “nice deep
drawers” for pots and pans. She was delighted to discover all of
Markraft’s cabinets feature self-closing drawers and doors.
In addition to the kitchen, Markraft designed and installed
bathroom cabinets and countertops, as well as equipped a laundry
room with quartz counters and cabinets to match the kitchen.
At the designer’s recommendation, all cabinets were extended
to the ceiling, rather than leaving an open space on top. Advantages?
More space for storage and less exposed area to catch dust.
Since moving in on May 1, Diana has been appreciating the
“million-dollar view” and enjoying a functional, elegant kitchen that is
exactly what she wanted.
“It’s beautiful. There’s not one thing I would change,” she
said. “The service was great. Markraft was just fantastic. We felt
important. We felt like they cared and wanted to make it happen.”
Meet the professional designers who help turn kitchen and
bath dreams into reality at Markraft’s Design Center. The designers
consult by appointment but drop-in visitors are always welcome
to stop by and browse the showroom. The Markraft Design
Center is open from 9 a.m. to 5 p.m., Monday through Friday, at
2705 Castle Creek Lane just off Castle Hayne Road.
Since 1985, Markraft has specialized in cabinet and countertop
design and installation in residential and commercial construction
and custom remodeling. To learn more about Markraft, go to Contact Markraft at 910.762.1986 and like
Markraft on Facebook at