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Service Design

Your project will be assigned its own dedicated team lead by our professionally-trained and qualified designers. Your team will work closely with you throughout every phase of your project to ensure you are delighted with the progress and ecstatic with the final results. Be assured, your team will be striving to achieve the ‘WOW’ factor.

Estimating

We bring efficiency, accuracy and consistency to the bidding process because we:

  • Keep pricing and plans up-to-date with current accounts
  • Assist in keeping sample rooms and model homes up-to-date
  • Help train new account reps on the 20/20 Design program and Equilibrium Software

Scheduling

We understand that your time is valuable, which is why planning , scheduling and managing your project is a top priority at MarKraft. Our schedulers are responsible for:

  • Scheduling delivery and installation of new jobs based on information provided by the Sales/Account Reps. and/or the Project Coordinators
  • Assigning installers to scheduled jobs and providing the appropriate Installation Packet with all documents needed to perform proper installation
  • Coordinating outside vendor work, such as countertop templating and installation
  • Communicating with installers to monitor job progress
  • Initiation of parts requests
  • Scheduling of all follow-up work needed for job completion

Operations

If you think our countertops are smooth, wait until you experience the MarKraft operations team. These friendly, highly experienced professionals will attend to every detail and ensure your project is an efficient,  hassle-free process. Our smooth operators manage:

  • Estimating & Project Coordination
  • Scheduling & Installation Services
  • Purchasing & Accounting
  • Warehouse Services
  • Warranty & Service
  • Human Resources

We use state-of-the-art software to track your cabinet/countertop project through the shipping, receiving and delivery cycles. Like a well-oiled machine, each department works together to ensure your “on time” delivery and installation.